For natural persons and self-employed individuals, activation of the electronic mailbox for the purpose of receiving official documents is voluntary. This means that you can decide whether or not to activate your electronic mailbox for electronic delivery. If you leave it inactive, public authorities are required to deliver official documents intended to have legal effect to you in paper form (by post).
You can submit documents to public authorities electronically through your electronic mailbox even if it has not been activated for electronic delivery. Activation for electronic delivery does not affect the sending of messages; it only affects their delivery.
As regards legal entities registered in the Commercial Register and public authorities, their electronic mailboxes are automatically activated for the receipt of official documents by law.
The first step is to log in to your electronic mailbox. Only the mailbox owner can activate the mailbox for electronic delivery. Other persons who are authorised to use the mailbox cannot activate or deactivate it for electronic delivery.
After logging in to your electronic mailbox, locate the green “Activate” button in the upper-right corner. Clicking it will redirect you to the “Application for Activation of an Electronic Mailbox” form.
In the form, select the option indicating that you are requesting activation of your electronic mailbox for electronic delivery, and choose the date from which you want the mailbox to be activated.
Then submit the application by clicking “Submit” and confirm the submission by entering your Personal Security Code (BOK).
You will subsequently receive two messages in your electronic mailbox, both with the subject “Information”: the first confirms that your application has been submitted, and the second confirms that your electronic mailbox has been activated for electronic delivery.
Your electronic mailbox will be activated for electronic delivery on the date specified in your application, but no earlier than the third working day after the application has been delivered.
For more detailed instructions, see the document “Guide to Activating an Electronic Mailbox for Electronic DeliveryOpens in a new window.”
You can cancel the activation of your electronic mailbox for electronic delivery if you activated it voluntarily and no longer wish to use it to receive official documents.
You can deactivate it directly through your electronic mailbox. After logging in, go to “Settings” and select “Mailbox Information.” In this section, you can check the status of your electronic mailbox and select “Deactivate Mailbox.”
Complete the “Application for Deactivation of an Electronic Mailbox” form and specify the date from which you want the mailbox to be deactivated. Click “Submit” and enter your BOK.
Your electronic mailbox will be deactivated for electronic delivery on the date specified in your application, but no earlier than the third working day after the application has been delivered.
You can reactivate your electronic mailbox for electronic delivery after deactivation, but only after at least six months have elapsed since the last deactivation.
If the electronic mailbox has been deactivated twice within the preceding 15-month period, the owner may reactivate it for electronic delivery only after 12 months have elapsed since the last deactivation.
An application for reactivation for electronic delivery can be submitted through the electronic mailbox or in paper formOpens in a new window, bearing the applicant’s officially certified signature.
An administrative fee applies: EUR 10 for a paper application or EUR 5 for an electronic application.
For more information, see the article “Deactivation, Reactivation and Cancellation of the Electronic Mailbox.Opens in a new window”
