To successfully log in and access an electronic mailbox, you must have an ID card with an electronic chip and a Personal Security Code (BOK).
In addition, you must have:
The necessary software and drivers are available in the Software applications for downloadOpens in a new window section.
You can apply for an ID card with an electronic chip at any District Police Directorate in Slovakia.
At the police office, you can also create your Personal Security Code (BOK).
You will then need:
All required applications are available in Software applications for downloadOpens in a new window section of the portal.
The establishment of an electronic mailbox for a legal entity and its activation for electronic delivery are free of charge. However, the issuance of an ID card is subject to an administrative fee of EUR 4.50.
Electronic mailboxes for legal entities have been gradually established on the portal since 31 January 2014, following the registration of the relevant entity in the applicable register (e.g. the Commercial Register).
Activation of an electronic mailbox is a process that enables it to receive official electronic correspondence from public authorities.
In practice, this means that once the mailbox has been activated, it can be used to receive electronic decisions from public authorities. These decisions have the same legal effect as decisions delivered in paper form.
The applicable legislation distinguishes between two deadlines for the mandatory activation of electronic mailboxes belonging to legal entities, depending on whether the legal entities:
For a legal entity registered in the Commercial Register and having its registered office in Slovakia, its electronic mailbox is automatically activated for electronic delivery when an authorised person first accesses the mailbox, but no later than ten days after the administrator of the electronic mailbox system performs the relevant administrative action.
The entire activation process for electronic mailboxes belonging to legal entities and registered organisational units took place gradually during the transitional period from 1 August 2016 to 1 July 2017.
An electronic mailbox belonging to a legal entity registered in the Commercial Register was activated for electronic delivery either when an authorised person first accessed it (or within ten days of the relevant administrative action by the system administrator), or automatically on 1 July 2017 at the latest, if nobody had accessed the mailbox by that date.
For legal entities that had not voluntarily activated their electronic mailboxes and were not registered in the Commercial Register, the activation process for electronic delivery began on 1 June 2020.
From 1 June 2020, electronic mailboxes were activated for electronic delivery for the following entities:
Following the completion of the ongoing process of cleaning, supplementing and updating data in other source registers, the state will gradually activate electronic mailboxes for other legal entities as well.
These include:
The exact activation date will be announced in advance.
If your electronic mailbox has been activated for electronic delivery, public authorities may use it to deliver correspondence, including electronic official decisions. An electronic decision delivered to your mailbox has the same legal effect as a decision delivered in paper form.m Public authorities generally deliver decisions using the “personal delivery” procedure, under which delivery is deemed to have taken place after 15 days, even if the recipient has not actually opened or read the document.
Note: Public authority is exercised by the state primarily through its legislative, executive and judicial bodies. Under certain conditions, it may also be exercised through other entities. The criterion for determining whether another entity acts as a public authority is whether that entity makes decisions concerning the rights and obligations of other persons and whether such decisions are enforceable through state power, or whether the state can intervene in those rights and obligations.
You can authorise a designated individual or legal entity to access your electronic mailbox by submitting the application entitled “Granting Authorisation to an Individual/Legal Entity to Represent an Entity” (Udelenie oprávnenia fyzickej/právnickej osobe na zastupovanie subjektu). This application is available in your electronic mailbox under Settings (the gear icon), in the Create Application tab. For more information on the procedure, please visit the Instructions Opens in a new windowsection.
You can also submit an application for access to your electronic mailbox in paper form by completing the relevant form, which is available in the Forms Opens in a new windowsection.
If the authorised person is an individual, they must be at least 18 years old and hold an ID card with an electronic chip and a Personal Security Code (BOK).
The following documents can be used for authentication (the process of verifying the identity of the person logging in) when accessing electronic mailboxes:
Foreign individuals and legal entities are not eligible to obtain a Slovak ID card with an electronic chip, as this type of ID card is linked to Slovak citizenship. The issuance of residence permits to foreign nationals is governed by Act No. 404/2011 Coll. on the Residence of Foreigners. Upon request, a residence permit can also include an electronic chip and a Personal Security Code (BOK), issued by the relevant Slovak Police Department.
A statutory representative of a legal entity who is not a Slovak citizen may authorise another individual to access the company's electronic mailbox. The authorised individual must be a Slovak citizen holding an ID card with an electronic chip and a BOK. The owner of an electronic mailbox may grant another person access rights and permission to manage the mailbox. Authorisation can be granted either through the designated function in the electronic mailbox or by submitting a paper application with an officially certified signature to the following address:
National Agency for Network and Electronic Services (NASES)
Tower 115
Pribinova 25
811 09 Bratislava
Slovakia
If the signature of the electronic mailbox owner is officially certified outside Slovakia, the paper application must also be accompanied by an Apostille or superlegalisation. Since 16 February 2019, certain public documents and their certified copies (including electronic documents) submitted to authorities in other EU Member States have benefited from simplified cross-border circulation without the need for an Apostille or superlegalisation. Multilingual standard forms have also been introduced to assist with translation, in accordance with Regulation (EU) 2016/1191.Opens in a new window
Further information:
Since 1 March 2017, foreign statutory representatives have also been entitled to apply for an alternative authenticator Opens in a new windowunder a decree issued by the Ministry of the Interior of the Slovak Republic. For more information, please refer to the section entitled Foreign Statutory Representative.Opens in a new window
Yes. You can authorise a designated legal entity to access your electronic mailbox by submitting the application entitled “Granting Authorisation to a Legal Entity to Represent an Entity” (Udelenie oprávnenia právnickej osobe na zastupovanie subjektu). This application is available in your electronic mailbox under Settings (the gear icon), in the Authorisations tab. Instructions on how to grant authorisation electronically are available hereOpens in a new window. Authorisation can also be granted by submitting a paper application.
Smart card readers are provided to citizens when they activate their Personal Security Code (BOK) at a District Police Directorate, subject to availability and while stocks last. We therefore recommend contacting the relevant police department to check whether card readers are available. If the District Police Directorate does not provide a card reader, citizens are responsible for obtaining a compatible reader themselves. You can find instructions on which card readers are compatible in the relevant user manuals.Opens in a new window
