Technical support for users

Are you having trouble signing documents? 
Update D.Suite/eIDAS and allow D.Bridge 2 extension in your web browser. This extension is vital part of succesfull signing of documents (via eID or mobile app).

Depending on the browser you use, please, install new extension: 

•    D.Bridge 2 extension for Chrome,Chromium, Opera,Opens in a new window
•    D.Bridge 2 extension for FirefoxOpens in a new window,
•    D.Bridge 2 extension for Safari (installed automaticaly with D.Launcher v2.x app, must be launched at least once via Launchpad).
 

Other possible causes of incorrect behavior during signing:

•   You have set the option to "Never" for checking the availability of new versions in the app D. Updater (general settings).
•   Your version of app package D.Suite/eIDAS (2.0.5 and older) is outdated. D.Updater app is not part of it yet.