The easiest way to resolve a technical issue related to a message in your electronic mailbox via the slovensko.sk portal is to use the dedicated “Report a Problem with a Message” function, located in the toolbar at the top of each electronic message.
Other support options include submitting an electronic contact form describing the technical details of the specific issue in writing, or calling the Contact Centre and providing the relevant details over the phone.
The main advantage of this feature is that the technical details of the electronic message are automatically retrieved, so you do not need to look them up or enter them manually. This speeds up and streamlines the entire process.
Users no longer need to describe their current issue in a separate contact form. Instead, they can use the “Report a Problem with a Message” function (Fig. 1), accessible via the “More” button in the toolbar above the selected message.
The system sends the problem description directly to the Central Contact Centre, which will then contact the user with a solution to the issue.
We recommend that users describe their problem as specifically as possible in the “Problem Description” field and also use the “Send the Entire Message Content Including Attachments” option to speed up the resolution process.
Fig. 1 – Option to report an issue directly from the electronic mailbox
