The submission of documents and decisions to electronic mailboxes established under Act No. 305/2013 Coll. on e-Government, as well as access to the Central Public Administration Portal’s electronic services using an electronic identity card with a chip, became available on 3 February 2014.
Creating an electronic mailbox is free of charge.
Currently, you can use your electronic mailbox on the Central Public Administration Portal only to communicate with public authorities.
If you are a Slovak citizen, an electronic mailbox is created automatically when you turn 18.
Electronic mailboxes for self-employed individuals and legal entities have been established on an ongoing basis since 31 January 2014, based on the registration of the relevant entity in the applicable register. In these cases, there is no need to apply separately for an electronic mailbox.
Public authorities apply for an electronic mailbox in accordance with Decree No. 438/2019 CollOpens in a new window., implementing certain provisions of the e-Government Act. They do so by submitting a paper or electronic form to provide the information required to establish the public authority’s electronic mailbox.
Under Act No. 305/2013 Coll. on e-Government, an electronic mailbox is an electronic storage facility in which electronic messages and notifications are stored.
It enables citizens and businesses to communicate electronically with public administration, including government offices, institutions and public authorities.
Access to an electronic mailbox is possible only through an electronic identity card with a chip. If you do not have such an identity card, you will currently be unable to log in to your electronic mailbox.
In addition to the owner of an electronic mailbox, an authorised person is someone whom the owner has appointed to access and manage the mailbox.
The owner may specify the scope of the permissions granted to the authorised person.
If the authorised person is an individual, they must be at least 18 years old and hold an electronic identity card with a chip. The owner may also authorise a legal entity to act as a representative.
If a legal entity has several statutory representatives, each representative has the same rights to access and manage the legal entity’s electronic mailbox.
Each statutory representative logs in separately using their own electronic identity card with a chip and an activated online function. After entering their personal security code, they select the option to log in as a legal entity using its company identification number (IČO) on the following screen.
Access to an electronic mailbox established under the e-Government Act is possible only by using your electronic identity card with a chip and the security code you have chosen. This provides a high level of protection.
If you suspect that your mailbox has been misused, you can submit a report using the designated “Report Suspected Misuse of an Electronic Mailbox” form. This form is available in your electronic mailbox under “Settings”, in the “Create Request” tab.
As of 1 August 2023, the size of each electronic mailbox is automatically determined by the available capacity of the Central Public Administration Portal (slovensko.sk).
A public authority responsible for establishing or overseeing an organisational unit or organisation without legal personality may apply for an electronic mailbox on its behalf, provided there is a justified need for the unit or organisation to have a mailbox for the purposes of electronic delivery.
The application form is available under the “Institutions” tab, which is accessible on the portal’s homepage only to public authorities.
Yes. If you have activated your electronic mailbox for electronic delivery, the public authority will communicate with you electronically. However, this does not affect your option to choose communication in paper form as well.
Yes. Multiple authorised persons can access the same electronic mailbox simultaneously. There is no limit on the number of people who can be logged in to a single electronic mailbox at the same time.
Since September 2018, it has been possible to continue accessing the contents of electronic mailboxes that have been deactivated due to the death of an individual, the cessation of business activities, or the dissolution or termination of an entity.
Access to such electronic mailboxes is permitted for the period specified in Sections 14(1) Opens in a new windowand 15(a)Opens in a new window of the e-Government Act.
Existing representation arrangements and access permissions remain valid.
However, decisions cannot be delivered to such electronic mailboxes. The sender of a decision will receive an error message stating that delivery to the recipient’s mailbox is not possible. Messages cannot be sent from these mailboxes either.
The Central Official Electronic Notice Board (CUET) serves as an official notice board in the electronic environment, where public authorities publish announcements.
In practice, this means that citizens who have an electronic mailbox and enable the option “Send bulk notifications to the mailbox about all electronic documents published by public authorities on the Electronic Official Notice Board (CUET)” do not need to visit public offices in person to check notices. Instead, the notices are delivered directly to their electronic mailbox. In this case, a notification is sent to the mailbox whenever a new document is published on CUET.
If a citizen or business owner does not wish to receive notifications about documents published on the Central Official Electronic Notice Board, this feature can be disabled.
After logging in to the portal, click “Profile” and then “Edit Contact Details.” In this section, you can select the option:
“Send bulk notifications to the mailbox about all electronic documents published by public authorities on the Electronic Official Notice Board (CUET).”
Select or deselect this option depending on whether you wish to use the feature.
If you continue to receive email or SMS notifications about new messages delivered to an electronic mailbox that you do not own and can no longer access for any reason (e.g. your employment has ended and you no longer have access to your employer’s electronic mailbox), you can stop these notifications in either of the following ways:
To help NASES process your request successfully and as quickly as possible, remember to provide the following information:
Once your request has been processed successfully, NASES will notify both you and the owner of the electronic mailbox from which your contact details have been deleted.
If you have any questions, please contact the Central Contact Centre on +421 2 35 803 083, available Monday to Friday from 8:00 a.m. to 5:00 p.m., or fill in the contact form.Opens in a new window
